Director of Clinical Operations

About Removery:
Join us at Removery - the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys.

Removery was formed in 2019 through a merger of the four leading tattoo removal brands. Now, with more than 150 studios located in the United States, Canada, and Australia, and over 1 million successful treatments to date – we’ve raised the standard for the entire industry. Using best-in-class innovative PicoWay® laser technology, we ensure safe and effective tattoo removal. The foundation is in place continue growing globally, as we are committed to making tattoo removal safe and accessible to as many people as we can.

Position Overview:
The Director, Clinical Operations leads diverse Clinical functions, including regulatory compliance, clinical protocols, quality assurance, credentialing, and similar functions. The ideal candidate will be a highly skilled and experienced Advanced Practice Practitioner (NP, PA, or APRN), M.D., or D.O. with a specialization in laser medicine and/or energy based devices. The candidate will possess exceptional triage skills, the ability to manage multiple priorities effectively, and a deep understanding of clinical protocols. This role is critical in maintaining our commitment to quality care and compliance in a fast-paced environment.

Key Responsibilities:

1. Contract and Regulatory Management:

• Maintain and update the RMD contract database and state regulations database to ensure compliance and alignment with current standards.
• Oversee the management of RMD relationships to foster collaboration and effective communication.
• Communicate with leadership and teams on any changes

2. Support and Escalation:

• Serve as a Tier 3 support point for clinical inquiries and issues, providing expert guidance and escalation as needed.
• Manage the incident register and reporting, ensuring timely documentation and resolution of clinical incidents.

3. Clinical Protocol Compliance:

• Ensure adherence to clinical protocols and compliance management across all practices.
• Act as a Subject Matter Expert (SME) on clinical matters, providing insights and recommendations for best practices.

4. Vendor and Quality Assurance Management:

• Develop and maintain strong vendor relationships to ensure quality service delivery.
• Oversee quality assurance initiatives in alignment with LSO/ANSI standards to uphold high-quality care.

5. Team Leadership:

• Manage and mentor a team of Clinical Case Managers, fostering a collaborative environment focused on patient outcomes.
• Support the development and management of Institutional Review Board (IRB) proposals and processes.

6. Meeting Support and Credentialing:

• Facilitate support for Clinical Advisory Board (CAB) meetings, ensuring effective communication and follow-up on action items.
• Own the Removery credentialed provider offering, ensuring all providers meet established standards for care delivery.

Qualifications:

• Current and active licensure as an Advanced Practice Practitioner (NP, PA, APRN), M.D., or D.O. with a focus on laser medicine and/or skin health with no restrictions, suspensions or pending disciplinary actions related to licensure.
• Professional licensure in multiple US states, preferably including Texas, New York and California with compact license preferred.
• Proven experience in clinical management, triage, and prioritization in a healthcare setting.
• Strong knowledge of regulatory compliance and quality assurance standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Preferred Skills:

• Experience with database management and reporting systems.
• Familiarity with clinical protocol development and compliance.
• Background in vendor management and quality assurance processes.

• Eight (8) company-paid holidays 
• Collaborative work environment promoting diversity and inclusion 
• Interactive Employee Assistance Program, featuring no-cost mental health care
• $50k company-paid group life insurance with option to upgrade and purchase short or long term disability 
• 401K with generous Company Match 
• Optional tax-advantaged Flexible Savings Accounts 
• Comprehensive Medical, Dental, and Vision coverage with HRA option 
• Paid Parental Leave 
• 8 hours of paid volunteer time annually 
• 120 hours of accrued paid vacation time 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.  However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer
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