Senior Manager – Field Team Enablement

About Removery: 
Join us at Removery - the global leader in laser tattoo removal. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.  

We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys, and team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. 

Removery was formed in 2019 through a merger of the four leading tattoo removal brands. Now, with more than 160 studios located in the United States, Canada, and Australia, and over 1 million successful treatments to date – we’ve raised the standard for the entire industry. 

Headquartered in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years. 

Position Overview: 

The Senior Manager, Field Team Enablement drives the performance and readiness of our field teams by designing and executing enablement strategies that accelerate onboarding, enhance operational excellence, and foster continuous development. The Senior Manager identifies opportunities for improvement across all key performance indicators, positively influencing start rate, clinical outcomes, and other performance metrics. This role partners closely with Operations and People & Culture to ensure field teams have the tools, skills, and resources to deliver exceptional results. 

 
Responsibilities: 

Strategy & Planning  

• Develops and implements a global field team enablement strategy aligned to organizational objectives and talent development priorities 

• Oversees the creation, curation, and implementation of development programs from our new hire experience through ongoing programming for tenured team members. Continuously evolves programming to improve on business impact 

• Establishes metrics to assess program effectiveness, adoption, and business impact, providing monthly insights to key leaders  

Program Design & Delivery  

• Develops content for delivery through Learning Management System driving a culture of continuous learning through digital, on-demand solutions. 

• Ensures learning content is engaging, inclusive, and accessible across modalities (classroom, virtual, on-demand), leveraging modern technologies and methodologies 

• Leads the design and execution of high-potential and succession planning programs for field team members, including training for Studio Operations Leads, Studio Managers, and Regional Managers. Leads training program for all new Regional Managers 

• Owns the Field Team Enablement delivery of programming that impact Start Rate, Revenue, EBITDA, Health Score. Ensures all Enablement programming is designed to positively and consistently impact each target area 

• Owns and updates technology solutions (LMS, mobile tools, knowledge platforms) used for field team development. Leverages technology and digital tools to deliver scalable, accessible learning solutions. 

Measurement & Continuous Improvement  

• Designs review and feedback process for all learning programs. Uses data insights to continuously improve learning solutions and ensure alignment with evolving business needs 

• Establishes KPIs such as time-to-productivity, program adoption, and impact on operational performance; regularly reports insights to leadership. 

• Oversees field trainers ensuring consistent delivery of programming; accelerates ramp time for new hires following training minimizing the amount of time required to be fully impactful in role   

Leadership & Collaboration 

• Mentors and develops Field Enablement team 

• Partners with external training vendors, consultants, and technology providers to deliver program success 

• Champions a culture of continuous learning, career growth, and knowledge sharing amongst the field team 

• Leads rollout of field-facing change management initiatives, in collaboration with Director, Operations  

• Collaborates with cross-functional teams to align enablement programs with operational priorities and customer experience goals. 

Required Qualifications: 

• Bachelor’s degree in Communications, Adult Learning, Organizational Development or a related field; or equivalent professional experience. Master’s degree preferred  

• Adult Learning Certification through the Association of Talent Development (or ability to receive within 1 year of hire)  

• At least 5 years of professional HR, training & development, employee experience, engagement, organization development, operations, or related experience. Experience leading enablement or training programs for distributed or customer-facing teams. 

• Ability to work from our headquarters in Austin, TX, at least 4 days per week, excluding approved time off and business travel 

Position Specifics:  

• Strategic thinker with strong business acumen 

• Foundational knowledge of adult learning, instructional design, and organization development principles 

• Strong communication, facilitation, and influencing skills 

• Proficient in learning technologies, LMS platforms, and emerging trends in digital learning 

• Data-driven mindset with the ability to measure and report on learning impact 

• Proven track record of developing enterprise-wide learning strategies that drive measurable results 

• Experience with global or multi-location learning programs a plus 

Benefits:  

• Eight (8) company-paid holidays and floating holidays based on tenure  

• Flexible paid time off 

• 8 hours of paid volunteer time annually 

• Paid Parental Leave 

• Comprehensive Medical, Dental, and Vision coverage with HSA option 

• Optional tax-advantaged Flexible Savings Accounts 

• 401K with generous Company Match 

• $50k company-paid group life insurance with option to upgrade and purchase short- or long-term disability 

• Team Member Referral Bonus Program 

• Interactive Employee Assistance Program, featuring no-cost mental health care 

• Collaborative work environment promoting diversity and inclusion 

• Ongoing Comprehensive Training 

Equal Opportunity Employer 

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https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.  However, at this time, we are not sponsoring any Visas.

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