Raleigh - Pleasant Valley

“A bit torn here. I scheduled a consultation about a year ago and was assured that three sessions would yield "very good results" to remove a small, black ink tattoo. Specifically I was talked out of the total removal package to not "oversell" me as it wouldn't be necessary. They got me in the same day for session one. Returned for session two and immediately at check-in they offered an upgrade deal for complete removal using my previous three session payment towards total removal. I thought this odd as no one had looked at my progress, I was only there for my second session with reassurance that three would be enough. In my appointment my tech also encouraged me to upgrade after the second session saying there was no way three sessions would remove it. I came back for my final session and was almost sent away because I used self tanner. This was never discussed previously at the old location but my third session at the new location has a giant poster with the information. My technician this time said I would need six sessions minimum for total removal. I waited 12 weeks to see what progress looked like then reached out to see what options I had to continue. I received a text and was asked to send photos of the tattoo to an email. It has been about a month and have gotten no replies from text or email after a few follow ups. I also tried calling the location directly and get routed through a corporate customer support line with no clear opportunity to speak to someone at the office like I had before. I am very disappointed, after spending $1000 and assured my removal goals could be met. Then to get ghosted despite being willing to continue and spend more money despite mixed messaging about results is an added bummer. I definitely feel bamboozled. Updating based on the canned response below. As mentioned, no one has responded to emails.”

“Quick and easy process. It’s relatively painless. So glad I made the decision to go with the full removal package rather than pay-as-you-go. Don’t hesitate!”

“Great experience!!! Excellent customer service. They knew my name as I walked in. Carey was exceptionally thorough. Her chair side manner is superb, caring and professional”

“i always have a great experience when i come in. the staff are all super sweet and knowledgeable. i 1000% recommend this place !”

“Highly recommended. Had a brow tattoo removal and had the best experienced. Staff are very knowledgeable and very nice. Very satisfied with the result. Thanks again!!”

“The staff is always so attentive and kind. The laser removal is a bit spicy at times but it goes by fast.”

“Just left my second appointment. I love the staff here, the clean environment and quick process. If you are in need of tattoo removal, this is your spot. Saving lives one removal at a time. XoXo LaLa 👑 😘”

“Such a rip off. You’re much better off finding an independent clinic, as I’ve since learned Removery is known for stuff like this. Over $400 for a single session on a medium sized tattoo that was nearly faded already (thanks to another clinic) where they didn’t even go over the full tattoo and clearly spaced out the zaps too wide. I previously had 6 sessions at another clinic out of the country and saw significant progress after every single session. I’ve now had two sessions at Removery using the same laser with ZERO progress over the last year. I called them immediately after I left the clinic (this was back in January), and asked if I could return so they could go over the spots that were missed. The person who worked on me admitted that she spaced it out too wide, but there was nothing she could do to fix it. $850+ gone for no improvement.”

“From the moment I walked in, the staff made me feel completely at ease. No judgment, just genuine care and professionalism. The technician walked me through exactly what to expect, answered every question I had, and made the whole process so much less intimidating than I’d built it up to be in my head. The facility is spotless, the equipment is top-of-the-line, and you can tell they really invest in doing things right.”

“Extremely disappointing experience after almost three years of treatment. I purchased my tattoo removal package in November 2023 and started treatment in December. Since then, I’ve experienced multiple appointment cancellations due to staffing shortages and etc. Whenever they cancel, rescheduling often means waiting another two or three months, causing significant delays. I had like 14–15 visits, my small tattoo is still visible. At this point, I genuinely regret paying for the entire treatment upfront. My most recent experience was particularly frustrating. I had an appointment scheduled for October 15, but since I was already in the area on October 14, I stopped by to ask whether they could accommodate me earlier. I initially spoke with Ashley, who politely asked me to wait while she finished with another client. Then another employee, Maria, approached me with an extremely unfriendly and dismissive attitude. She didn’t even greet me properly or let me finish explaining why I was there before immediately saying they were completely booked. I completely understand not having availability, but basic courtesy and professionalism should not be too much to expect. After Ashley finished with her client, I spoke with her again. Unlike Maria, Ashley actually took the time to look at my tattoo and informed me that she would not perform another laser session because she believed there was no remaining pigment to treat, despite my tattoo still being visible. So here’s my question: If I wasn’t going to receive treatment, why wasn’t this addressed sooner? Had I not stopped by, I would have driven 40 minutes from home the following day, only to be told that no laser treatment would be performed. I was THERE if I didn’t insisted I would waste my time going there for what??? I was then told to wait several more months, with my next appointment scheduled for February 2027. My last laser session was in August, meaning approximately SIX MONTHS between treatments. What makes this even more disappointing is that the staff at this location used to be genuinely welcoming, helpful, and proactive. Unfortunately, the level of customer service has noticeably declined. I understand tattoo removal takes time, but almost three years of repeated cancellations, excessive waiting periods, inconsistent treatment, and disappointing customer service is unacceptable. I paid upfront expecting professional care and consistent treatment. Instead, I feel like my time, money, and concerns are no longer a priority. Very disappointing experience with Removery.”

“Went in today for a free consult and left having my first session done! The staff were beyond friendly and welcoming as well as knowledgeable. They covered all my options and left nothing out about the procedure and payment options. Already can’t wait for my next session! Highly recommend.”

“I love Removery! This studio is amazing, the atmosphere and the people are awesome. I recommend this place 100% hands down.”

“Very nice experience! Great staff! Very pleased. Looking forward to working with you!”

“Friendly, professional staff. Clean facility. Yes it hurts but it works. You have to have patience with tattoo removal. Highly recommended!”

“I recently started my tattoo removal journey with Removery, and I can confidently say the experience has exceeded my expectations so far. If you’re looking for professional, safe, and effective laser tattoo removal in Raleigh, this is the place to go. From the moment I walked into their Raleigh location, the team made me feel comfortable and well-informed. They took the time to explain the entire laser tattoo removal process, what to expect during each session, and how my specific tattoos would respond over time. I really appreciated how knowledgeable and transparent they were—it made a big difference in feeling confident moving forward. The clinic itself is clean, modern, and very welcoming. The staff is not only professional but genuinely caring, which you don’t always find. Each session has been efficient, and they’ve been great about minimizing discomfort and checking in throughout the process. What stood out most to me is that they take a long-term, results-driven approach to tattoo removal. They’re not rushing the process—they’re focused on doing it the right way so you get the best possible outcome. Highly Recommend!”

“Very friendly and knowledgeable staff. Easy to schedule appointments. Very painful piercing stinging laser treatment, But I was warned. It’s definitely a process and you need patience. But they were very clear that in order to do it correctly and heal, treatments are spaced out. Very costly mistake on my part. But the fact that this is being done safely I know the end result will be worth it. Choose wisely”

“It’s been a great process from the beginning. Amazing staff!”

“Great environment made me feel welcomed very nice people”

“Professional, cared about my concerns. An over all great experience:)”

“Great experience! The staff is friendly, professional, and made the process easy and comfortable. I’m already seeing great results and highly recommend them!”