Area Manager

ABOUT REMOVERY 
Join us in our journey of normalising tattoo removal around the world! Removery is an innovative, collaborative multilocation laser tattoo removal company, that operates in the USA, Canada and Australia. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our working environment is driven by a clinically proven, human oriented removal process that achieves results. Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. We strive to make it easy for those with unwanted tattoos to remove them – in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.
Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated over a combination of 100+ years and have performed more than 2 million treatments, enabling us to offer clients an unrivalled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilising the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.

Position Overview:

We are seeking a proactive and people-focused Area Manager to support our Director of Operations – Australia and oversee day-to-day studio operations across New South Wales and Queensland. This role is the Director’s support partner, helping to execute operational strategies, lead studio performance, and ensure a consistent, high-quality client experience.

The Area Manager will have direct people leadership responsibilities for multiple studios and their teams, with a strong focus on operational consistency, studio performance, onboarding, training, and hiring. This role will also directly contribute to individual studio success – including providing sales consultations, treatments, and other operational needs within our studios. This is an excellent opportunity for an emerging Operations leader looking to grow within a multi-unit environment.
 

Key Responsibilities

• Provides hands-on operational leadership to studios across NSW and QLD, ensuring alignment with company standards and processes
• Supports the Director of Operations in executing regional initiatives and operational priorities for all locations in Australia
• Monitors studio performance metrics and assist in identifying opportunities to improve efficiency, service quality, and client experience
• Helps implement operational playbooks, SOPs, and best practices across assigned studios
• Cross-trained to perform sales consultations and laser treatments, as needed, to support individual studio success

• Directly manages studio teams, providing coaching, feedback, and ongoing support
• Assists with onboarding and training new hires, ensuring a smooth ramp-up and consistent learning experience
• Partners with the People Team and Director of Operations on recruiting, onboarding, ongoing enablement, performance management, team development, employee relations, and other initiatives
• Fosters a positive, accountable, and high-engagement studio culture

• Supports studios in maintaining compliance with health, safety, and regulatory requirements
• Assists with internal audits, documentation, and follow-up actions as needed
• Reinforces consistent service delivery and quality standards across all locations

• Acts as a liaison between studio teams and the Director of Operations, escalating risks, challenges, and opportunities.
• Collaborates with Operations, Field Team Enablement, Marketing, and support teams to ensure smooth execution of initiatives.
• Supports local marketing initiatives in partnership with the marketing team to drive studio awareness and client acquisition.
• Provides feedback from the field on marketing effectiveness and local market opportunities.
• Supports new studio openings and transitions as needed.

• Bachelor degree (or equivalent professional experience)

• At least four years of professional experience in multi-unit operations, retail, hospitality, healthcare, wellness, or a related field, including at least one year in direct people leadership experience
• Based in Sydney or Brisbane metro areas with the ability to travel regularly to all market locations, including Sydney, Brisbane and Melbourne. Infrequent international travel may be required.
• Right to work in Australia

• Paid public holidays based on the individual’s home location in Australia
• 4 weeks of paid annual leave and 10 days of paid personal (sick or carer’s) leave
• Other types of leave including compassionate leave, family and domestic violence leave, community service leave and parental leave in accordance with the Fair Work Act 2009 or company policy
• 8 hours of paid volunteer time annually
• Team Member Referral Bonus Program
• Interactive Employee Assistance Program, featuring no cost mental healthcare

Position Requirements: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Equal Opportunity Employer:
We are committed to creating an inclusive, respectful and equitable workplace and an accessible recruitment experience. We value diversity in all its forms and welcome applications from people of any age, gender, cultural background, ability, sexual orientation, and lived experience. If you require adjustments during the recruitment process, please let us know — we are happy to support you. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse applicants, and people of all gender identities.