Care Case Specialist – RN

About Removery:
Join us at Removery - the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys. 

Removery was formed in 2019 through a merge of the four leading tattoo removal brands. Now, with more than 150 studios located in the United States, Canada, and Australia, and over 1 million successful treatments to date – we’ve raised the standard for the entire industry.

Using best-in-class innovative PicoWay® laser technology, we ensure safe and effective tattoo removal. The foundation is in place continue growing globally, as we are committed to making tattoo removal safe and accessible to as many people as we can.

Position Overview: 
As a Care Case Specialist, you will serve as a vital link between Removery and our clients.  This role requires a blend of interpersonal skills and a deep understanding of both clinical process and customer service.  You will play a crucial role in maintaining client satisfaction and reviewing client care cases. 

Position Responsibilities:
Client Care Cases
1.  Act as the first line of contact for clients with questions or concerns after the client receives treatment, demonstrating a deep understanding of the clinical processes and procedures.
2. Investigate and resolve escalated client concerns promptly and effectively, collaborating with internal teams such as Clinical Case Managers and Director of Clinical Operations.
3. Provide empathetic and knowledgeable support to clients, addressing their concerns with professionalism and efficiency.
4. Maintain comprehensive documentation of client interactions, escalations, and resolutions for internal records.
5. Preserve proficiency of skills and knowledge by providing laser tattoo removal services as a certified Laser Specialist for Removery clients in-studio, approximately 1–2 days per month.

Success in this role will be measured by achieving targets tied to key performance indicators including but not limited to:
1. Timely resolution to treatment cases
2. A positive experience for our clients that reflects our brand values and conveys a deep passion for our client's satisfaction during their removal journey.

Position Requirements:

• Active RN license 
• Preferred 2+ years of Laser Tattoo Removal experience as a Laser Specialist
• Certified Candela field trainer preferred
• Proven experience in client relations or customer service roles, preferably in a healthcare or client-facing environment.
• Experience having difficult conversations with clients and laser specialists providing education regarding laser tattoo removal and the process.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal stakeholders.
• Analytical mindset with strong problem-solving abilities, capable of identifying and presenting root causes and trends in care cases and implementing effective solutions.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with high attention to detail.
• Provide laser tattoo removal services as a certified Laser Specialist for Removery clients in-studio, approximately 1–2 days per month.

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive compensation range of $42.00-48.00/hr, based upon experience, in tandem with a competitive benefits package for FT associates including:

• Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
• 50K in Life Insurance, at no cost to you! Plus, the option to purchase more.
• 120-hours of accrued, paid, vacation time
• Paid Parental Leave
• Eight (8) company paid holidays.
• 8 hours of paid volunteer time per year
• 401K with generous Company Match
• A Team Member Referral Bonus Program
• Employee Assistance Program – benefits to help you manage daily responsibilities.
• Collaborative work environment with an amazing culture committed to diversity and inclusion.
• Ongoing Comprehensive Training

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.  However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

#LI-DNI