1. Your Access To The Service

1.1 Internet Access. When using the Service on your mobile, laptop, desktop or other device (your “Device”), you acknowledge and agree that you are responsible for (i) maintaining Internet access for your Device through a Wi-Fi or LTE data communication network and (ii) any Internet connection and telecommunications fees and charges that you incur.

1.2 Your Device. Removery is not responsible for the operation of your Device. You are responsible for ensuring the system functions of your Device are in working order when accessing the Service, including, but not limited to screen display operation features of your Device.

1.3 No Guarantee. Access to the Service may be suspended temporarily and without notice (a) in the event of system failure, (b) for maintenance or repair, (c) where we reasonably suspect there has been a breach of these Terms, (d) for reasons reasonably beyond our control, or (e) as otherwise explained in these Terms.

2. Permitted Use And Restrictions

2.1 License Grant. Subject to the terms and conditions of these Terms, Removery hereby grants you a limited, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable license to access and use the Service (including updates and upgrades that replace or supplement it in any respect and which are not distributed with a separate license, and any documentation) solely for your personal use on a Device that you own or control. We reserve all other rights, which are not granted in these Terms.

2.2 Use Restrictions. You may not access or use the Service in any way that is not expressly permitted by these Terms. You may not: (a) cause, permit or authorize the modification, copy, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service; (b) sell, assign, rent, lease, or grant rights in the Service, including, without limitation, through sublicense, to any other person or entity; or (c) use the Service for any unlawful, prohibited, abnormal or unusual activity as determined by Removery in its sole discretion.

2.3 Investigations. We may, but are not obligated to, monitor or review our Service at any time. If we become aware of any possible violations by you of these Terms we reserve the right to investigate such violations, and we may, at our sole discretion, immediately terminate your license to use the Service pursuant to Section 16 below or terminate our relationship with you as a client.

2.4 Violation of these Terms. You must not use (or permit a third-party to use) the Service: (a) in any unlawful manner, for any unlawful purpose, or to act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Service or any operating system used by the Service, (b) in a way that could damage, disable, overburden, impair or compromise our systems or security, or interfere with other users, (c) to collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service, (d) via use of a robot, spider, or other automated device to monitor or copy the Service or any information provided by the Service, (e) to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms, or (f) to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam). You acknowledge and agree that you are solely responsible, and Removery has no responsibility or liability to you or any other person or entity for, any breach by you of these Terms or for the consequences of any such breach.

2.5 Accounts. In order to use aspects of the Service, you may be asked to register for and maintain an active personal user account (“Account”). You must be at least 18 years of age to register for an Account. Accounts are registered to you personally and may not be sold, traded, gifted, or otherwise transferred at any time under any circumstances. You may not share your account with, or disclose your password to, anyone else. You are solely responsible for the information associated with your account and anything that happens related to your account. You agree to provide true, accurate, current, and complete information as requested by any forms and maintain and update such information to keep it true, accurate, current, and complete. Your failure to maintain true, accurate, current, and complete account information may result in your inability to access or use the Service. Maintaining account security is very important. You are solely responsible for maintaining the confidentiality of your account passwords. You agree to notify us immediately if you become aware of any unauthorized use of your password or your account at . You further agree to pay all fees and taxes incurred by you or anyone using your account. YOU ACKNOWLEDGE YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

2.6 Use of Automated Agent Technology. We may use automated tools, including artificial intelligence (“AI”)-powered technologies (the "Agent"), to provide certain aspects of the Service, respond to inquiries, assist with bookings and customer support, and enhance your experience. AI means a machine-based system that is designed to operate with varying levels of autonomy and that may exhibit adaptiveness after deployment, and that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments, and includes generative artificial intelligence, large language models, neural networks and machine learning tools and services.

2.7 Agent Outputs. The Agent may generate outputs, recommendations, or responses ("Agent Outputs") based on information you provide and your interactions with the Service. Agent Outputs are generated using automated processes and may not always be accurate, complete, current, or appropriate for your particular circumstances. You acknowledge and agree that:

• Agent Outputs cannot be relied upon as professional, medical, or legal advice or as a sole basis for decision-making;
• You are solely responsible for evaluating the accuracy and appropriateness of any Agent Outputs;
• We make no representations or warranties regarding the accuracy, completeness, or reliability of Agent Outputs; and
• Agent Outputs are provided "as is" and are subject to the WARRANTY DISCLAIMER and LIMITATION OF LIABILITY provisions in Sections 14 and 15 of these Terms.

We reserve the right to modify, suspend, or discontinue the Agent or any features thereof at any time without notice. We may also implement usage limits, rate limits, or other restrictions on Agent access in our sole discretion.

2.8 Information Provided to the Agent. When you interact with the Agent, any information you provide (including text inputs, contact details, and other content) may be associated with your customer profile and used as described in our Privacy Policy. By using the Agent, you acknowledge and agree to this collection, use, and association of information as set forth in the Privacy Policy.

2.9 Acceptable Use of Agent. In addition to the restrictions in Section 2.2 (Use Restrictions) and Section 2.4 (Violation of these Terms), you specifically agree not to:

• Attempt to reverse engineer, decompile, modify, extract, or access underlying models, source code, algorithms, or systems powering the Agent;
• Attempt to manipulate, exploit, circumvent, jailbreak, or degrade the Agent's behavior, security mechanisms, or intended operation;
• Use the Agent to generate, request, or transmit harmful, infringing, unlawful, misleading, deceptive, or inappropriate content;
• Use the Agent in any manner that could interfere with, burden, or negatively impact the operation, security, or integrity of the Agent or our systems; or
• Use automated means (such as bots or scripts) to interact with the Agent except as expressly permitted by us in writing.
• Violations of this Section may result in suspension or termination of your access to the Service.

3. Payments, Packages, And Refunds

If you choose, at your sole discretion, to purchase Services or other materials from Removery, you agree that by providing your payment details, Removery (or our third party service providers) is authorized to charge your credit card or other chosen payment method the amount of your selected Service. You shall be responsible for all charges incurred (including any charges made through your Account) as well as for paying any applicable taxes and possible transaction fees. You understand that if you are in the US, all payments must be in U.S. dollars; if you are in Canada, all payments must be in Canadian dollars; and if you are in Australia, all payments must be in Australian dollars. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. Payment terms, including timing of payment, package pricing, will be disclosed to you at the time of purchase and are incorporated into these Terms by reference.

We use third-party payment service providers and lending institutions to process your credit card or other payment information. By submitting your credit card to us, or bank account information to your lending institution, you grant Removery the right to store and process your information with such third parties in accordance with our Privacy Policy. You acknowledge that Removery will not be responsible for any failures of such third parties to adequately protect your information, except to the extent required by applicable law (See also Section 11 (Third-Party Sites and Services) below.) You acknowledge and understand that we may decline, freeze or hold your transaction for reasonable cause, including for suspected fraud, anti-money laundering and sanctions compliance, or if we reasonably believe your transaction poses a risk to us or any third party. If we take such action, we will provide you with notice and an opportunity to address our concerns where legally permissible.

All package sales and all Services are non-refundable except in the following circumstances:

• A Removery medical director determines or agrees that in his/her sole discretion that you are no longer an appropriate candidate to receive treatment due to a medical condition or specific circumstance. If you have commenced treatment, the refund will be equal to the number of outstanding treatments that have not been performed at the discounted package price per treatment, less an administrative fee not to exceed $100. The refund will be processed and returned to you within 45 days in the same manner as previous payments were collected where possible.

Except in accordance with the above conditions and applicable law, all fees and Services are non-refundable. All other refund requests must be reviewed by our management team and must be submitted in writing to with the subject line "Refund Request." Removery will respond to refund requests within 15 business days of receipt.

4. Bookings, Cancellations, No-Shows, And Late Arrivals

All bookings must be made by you personally, and you may not use your packages or Account to make booking appointments for any third parties. To help us manage our schedule and provide fair access to appointments, we require at least 24 hours’ notice for cancellations or rescheduling.

If you cancel your appointment with less than 24 hours’ notice, or do not attend your appointment, a $50 late-cancellation/no-show fee will apply. This fee represents a genuine pre-estimate of the loss incurred when an appointment time cannot be filled on short notice, including staff time, administrative costs, and lost opportunity to offer the appointment to another client.

A valid credit or debit card will be required on file to reserve treatment appointments. The late-cancellation/no-show fee will be charged to the payment method on file or added to your next invoice.

5. Results

Removery is committed to giving you our best and getting you the best results. However, laser tattoo removal, and aesthetic treatments generally, are not an exact science and how you may respond to a given treatment may vary from person-to-person. We cannot guarantee, and there can be no warranty (express or implied) for, a particular result, and our before and after photos show results applicable to a particular person only. It is nearly impossible to predict results, and therefore, payments made for Services are for the performance of the treatments and not for any specific result or outcome.

Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible.

6. Content And Idea Submissions

6.1 User Content. Removery is not the source of, does not verify or endorse, and takes no responsibility for the content of communications or any material submitted or made available through the Service via any function that allows you to make use of a feature that allows you to upload any content such as any text, or other content via the Service (“User Content”). You promise that any such User Content: (a) will not be defamatory, obscene, offensive or otherwise objectionable, (b) will not infringe the intellectual property rights (such as copyright) or other rights (such as privacy or confidentiality) of any third-party, (c) will comply with applicable laws (d) will not promote violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, (e) will not be likely to deceive any person, (f) will not be threatening, abusive or cause annoyance, inconvenience or needless anxiety, (g) will not be likely to harass, upset, embarrass, alarm or annoy any other person, (h) will not impersonate any person, or misrepresent your identity or affiliation with any person, (i) will not give the impression that it emanates from us, if this is not the case, and (j) will not advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. User Content is entirely the responsibility of the person from whom such content originated. You therefore may be exposed to content that is offensive, unlawful, harmful to minors, obscene, indecent, or otherwise objectionable.

Removery does not claim ownership of any of your User Content. With respect to all of your User Content, you grant Removery a perpetual, irrevocable, non-terminable, transferable, worldwide, royalty-free, sublicensable, fully paid-up, and non-exclusive license to use, reproduce, distribute, prepare derivative works of, display, modify, copy and perform the User Content or any part of the User Content in connection with the Service and Removery’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any and all media formats and through any and all media channels. You also hereby grant each user of the Service a non-exclusive license to access your User Content through the Service while the User Content is made available through the Service. You hereby represent, warrant, and covenant that any User Content you provide does not include anything (including, but not limited to, text, images, music, or video) to which you do not have the full right to grant the license specified in this Section 6.1 (User Content).

You acknowledge that any User Content you upload could pose us a significant risk if it breaches these Terms, and you therefore, to the extent permitted by law, agree to indemnify, defend and hold us and our affiliates, and their respective business partners, officers, licensees, licensors, directors, managers, managed professional corporations, employees and agents (the “Indemnified Parties”) harmless from and against any and all losses, liabilities, claims, demands, damages, costs and expenses (including without limitation reasonable attorneys’ fees and costs) asserted by any third-party relating in any way to your use of the Service, or breach of these Terms or from any third-party claims arising as a result of your use of the Service or breach of these Terms . We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations. In such event, you shall provide the Indemnified Parties with such cooperation as is reasonably requested by the Indemnified Parties. We will not be responsible, or liable to any third party, for any User Content submitted by you or any other user of the Service. Although we may not actively monitor User Content, we have the right (but are under no obligation) to remove any User Content if, in our opinion, it is in breach of these Terms or is otherwise inappropriate.

You acknowledge that your User Content is your sole responsibility. You agree that, under no circumstances, will Removery be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of the use or distribution of any User Content transmitted or otherwise made available via the Service.

6.2 Idea Submissions. We welcome feedback from our users and appreciate your comments regarding the Service. However, our policy does not permit us to accept or consider ideas, suggestions, proposals, or materials (“Submissions”) that we have not specifically requested. This policy is intended to help us, and our customers avoid future misunderstandings when new products or services developed internally by our employees might be similar or even identical to a customer’s idea.

If, despite our request that you not send us your ideas, you still submit them, then regardless of any conditions you may have attempted to place on your Submission, the following terms shall apply to your Submission: you acknowledge and agree that: (i) such Submissions will be considered non-confidential and non-proprietary; (ii) we have the right (subject to our Privacy Policy), without limit in time and without payment to you, to use, copy, distribute, adapt, and disclose it via the Service or otherwise to third parties for any purpose, in any way, and in any media worldwide now known or later discovered, including, without limitation, the right to create derivative works, make improvements, perform (including through digital performance), and transmit (including through digital transmissions) such Submissions, and the right to transfer or sublicense such rights; (iii) we may have something similar to the Submissions already under consideration or in development; and (iv) you are not entitled to any compensation or reimbursement of any kind from us in connection with the Submissions under any circumstances.

6.3 Third-Party Content. The Service may include content provided by third-parties, including materials provided by other users and third-party licensors. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Removery, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Removery. We are not responsible, or liable to you or any third-party, for the content or accuracy of any materials provided by any third-parties.

7. Privacy

These Terms also incorporate the terms of our privacy policy (as updated from time-to-time), which is available at https://removery.com/privacy-policy/ (the “Privacy Policy”). Our Privacy Policy explains how your personal information will be collected and used as well as other information regarding your privacy (such as how you can adjust your privacy settings).

You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, may result in your inability to fully access or use the Service. If at any time, you choose to cancel or re-activate your Account, please email us, as detailed below.

By agreeing to these Terms or using the Service, you agree to receive communications from us, including via email, text message, calls, and push notifications, to the extent permitted by applicable law, including the Telephone Consumer Protection Act (TCPA). Communications from us may include responses to your inquiries, appointment reminders, or marketing materials. You may opt out of marketing communications as described in our Privacy Policy.

By agreeing to these Terms, you are also agreeing to the Privacy Policy and you consent to (a) the processing of your personal information as explained in the Privacy Policy and (b) the collection of information from your device as explained in the Privacy Policy.

8. Text Message Service Terms

Communications from Removery. By using our Service, you also agree to receive communications from us, including via email, text message calls, and push notifications (each to the extent permitted by applicable law). Communications from us may include responses to your inquiries, operational communications concerning your account, or marketing materials. If you wish to opt-out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself.

8.1 Mobile Messaging Service. In addition, Removery offers a mobile messaging Service (the “Program”), which you agree to use and participate in subject to these Text Message Service Terms and Conditions (“Agreement”)). By opting-in to or participating in the Program, you accept and agree to this Agreement, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in below. This Agreement is limited to the Program and is not intended to modify other terms or the Removery Privacy Policy that may govern the relationship between you and Removery in other contexts.

8.2 Signing Up and Opting-In to the Program. Enrollment in the Program requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old (or under 19 years old in Alabama and Nebraska). Removery reserves the right to stop offering the Program at any time with or without notice.

By opting into the Program, you:

• authorize Removery to use autodialer or non-autodialer technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
• acknowledge that you do not have to agree to receive messages as a condition of purchase.
• confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
• consent to the use of an electronic record to document your opt-in.
• Messages You May Receive. Once you affirm your choice to opt-in to the Program, your message frequency may vary. You may receive an alert when:
• you are welcomed into the Program
• you make a purchase
• you complete a visit
• there are general marketing or promotions
• Marketing. Without limiting the scope of the Program, users that opt-into the Program can expect to receive messages concerning the marketing and sale of services and events.

8.3 Charges and Carriers. Standard message and data rates may apply based on your carrier's pricing plan. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone’s pricing plan and the charges for sending and receiving text messages. You acknowledge and agree that you are solely responsible for any and all message, data or other charges incurred (including but not limited to usage, subscription, and overage charges) as a result of using the Program.

Supported carriers vary and may not be available on all wireless carriers. Removery may add or remove any wireless carrier from the Program at any time without notice. Removery and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel (Verizon Wireless), U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile®. Carriers are not liable for delayed or undelivered messages.

8.4 To Stop the Program. If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, UNSUBSCRIBE, or QUIT to any mobile message from Removery in order to opt out of the Program. To opt out of Marketing messages, text STOP, END, UNSUBSCRIBE, or QUIT to 63868 OR 95392, for help with Marketing messages, type HELP to 63868 OR 95392 . You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting-out. You also understand and agree that any other method of opting-out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting-out.

8.5 Our Disclaimer of Warranty. The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Removery’s control.

8.6 Participant Requirements. You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your device capabilities for specific text messaging instructions.

8.7 Duty to Notify and Indemnify. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including cancelling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these Terms. You further agree that, if you discontinue the use of your mobile telephone number without notifying Removery of such change, you agree that you will be responsible for all costs (including attorney’s fees) and liabilities incurred by Removery, or any part that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and Agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs. YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMELSS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

8.8 Contact Us. You can contact us at .

9. Security And Passwords

You are solely responsible for keeping your password and any other authentication information confidential and agree to be responsible for all activities that occur under your Account or password. You must not disclose it to anyone else. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below. Subject to applicable law, we are not responsible for any losses or liabilities arising out of or in connection with any unauthorized use of the Service.

We have the right to disable any password, or other authentication information whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

10. Intellectual Property Rights

10.1 Trademarks. The Removery name and logo are trademarks and service marks of Removery. You do not have the right to use any of Removery’s trademarks, service marks or logos and your unauthorized use of any of these may be a violation of federal and state trademark laws.

10.2 Ownership. You acknowledge that all intellectual property rights in the Service, whether registered or unregistered, including but not limited to rights in graphics, logos, “look and feel,” trade dress, structure, organization, code, and all content in the Service and compilation thereof, anywhere in the world, belong to us or our licensors and are valuable trade secrets and confidential information of Removery, protected by intellectual property laws. You acknowledge and agree that Removery, or its licensors, owns all right, title and interest in and to the Service, including all intellectual property, industrial property and proprietary rights recognized anywhere in the world at any time and that the Service is protected by U.S. and international copyright laws. Further, you acknowledge that the Service may contain information that Removery has designated as confidential and you agree not to disclose such information without Removery's prior written consent. Nothing posted on the Service grants a license to any Removery trademarks, copyrights, or other intellectual property rights, whether by implication, estoppel or otherwise. You should assume that everything you see or read on the Service is proprietary information protected by copyright or trademark unless otherwise noted and may not be used except with the written permission of the Removery Executive Management Team. When accessing the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. For the avoidance of doubt, all outputs, recommendations, and responses generated by the Service, including by any Agent, are part of the Service and are owned by Removery or its licensors, subject to your limited right to use the Service in accordance with these Terms.

11. Third-Party Sites And Services

The Service may contain links to or allow you to share content directly with other third-party services, including but not limited to our reservation management platform and application, banks and financing institutions, TikTok, Facebook, Twitter, and Instagram (“Third-Party Sites”). You acknowledge that we have no control over the Third-Party Sites and are not responsible for their contents and/or availability. We do not assume any liability for your use of any of the foregoing, which use you acknowledge and agree shall be at your own risk.

These links are provided to you for convenience only and do not constitute an endorsement or approval by us of the organizations that operate such websites, the content or other material contained in the Third-Party Sites and we have no association with their operators. Your use of the Third-Party Sites will be governed by their terms and conditions and privacy policies (if any) (“Third-Party Terms”). It is your responsibility to read and comply with Third-Party Terms.

12. Other Notices

12.1 Notice for California Residents. Under California Civil Code Section 1789.3, California users of an electronic commercial service receive the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at 916-445-1254 or 800-952-5210.

12.2 Notice for New Jersey Residents. If you are a consumer residing in New Jersey, the following provisions of these Terms do not apply to you: Section 14 (Warranty Disclaimer), Section 15 (Limitation of Liability), and the California governing law provision of Section 18 (Governing Law) above (for example, to the extent that your rights as a consumer residing in New Jersey are required to be governed by New Jersey law).

13. Indemnity

You agree to indemnify, defend, and hold harmless the Indemnified Parties from and against any and all claims, demands, losses, damages, liabilities, costs and expenses (including without limitation reasonable attorneys’ fees and costs), arising out of or in connection with: (a) your use of the Service; (b) your breach or violation of any of these Terms; (c) your violation of the rights of any third-party; or (d) your violation of any applicable law or regulation. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations. In such event, you shall provide the Indemnified Parties with such cooperation as is reasonably requested by the Indemnified Parties.

14. Warranty Disclaimer

WE PROVIDE THE SERVICE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE HAVE NO OBLIGATION TO CORRECT ANY BUGS, DEFECTS OR ERRORS IN THE SERVICE OR TO OTHERWISE SUPPORT, DEVELOP OR MAINTAIN THE SERVICE. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs, we accept no liability for them. We also make no promises or guarantees, whether express or implied, that the content included on the Service is accurate, complete or up-to-date, or that the services will render a particular result.

The foregoing disclaimers apply with equal force to any Agent, other automated technology, artificial intelligence, or machine learning tools we use to provide the Service. Without limiting the generality of the foregoing, we make no warranties regarding the accuracy, reliability, completeness, or appropriateness of any outputs, recommendations, or responses generated by such automated tools.

To the maximum extent permitted by law, we exclude all conditions, warranties, representations and other terms, which may apply to the Service and our service offerings, whether express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement of the rights of third-parties with respect to our Service and all information and content included on the Service.

No information or advice obtained through the Service, or affirmation by us, by words or actions, shall constitute a warranty.

We only supply the Service for domestic, personal and private use. You agree not to use the Service for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimers may not apply to you.

15. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE INDEMNIFIED PARTIES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, ANY BREACH OF SECURITY OR ANY DAMAGE TO YOUR DEVICE, LOST DATA, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGES ARISING FROM YOUR RELIANCE ON AGENT OUTPUTS OR OTHER AUTOMATED TOOLS OR LOSSES ARISING OUT OF YOUR USE OF OR RELIANCE ON THE SERVICE OR OUR SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICE) ARISING FROM, RELATING TO, OR IN ANY WAY CONNECTED WITH THE USE OR THE PERFORMANCE OF THE SERVICE OR ANY AGENT OR OUR SERVICES OR THESE TERMS, ARISING AND WHETHER FRAMED IN CONTRACT OR TORT, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF REMOVERY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Your sole remedy for dissatisfaction with the Service and/or our service offerings including, without limitation, content on the Service or results of our services, is to stop using the Service and/or our services. Such limitation shall also apply with respect to damages incurred by reason of third-party services or products received through or advertised in connection with the Service, our services, or any links on the Service, as well as by reason of any information or advice received through or advertised in connection with the Service, our services, or any links on the Service. Such limitation shall also apply with respect to damages incurred by reason of any content posted by a third-party or conduct of a third-party on the Service.

In the event the foregoing exclusion of liability is determined, in whole or in part, to be invalid or unenforceable, then the Indemnified Parties’ liability arising in connection with the Service, our services, or under these Terms whether in contract, tort (including negligence) or otherwise, shall not exceed, under any circumstances, the greater of: (i) the total amount paid for the Service, or (ii) One Hundred Dollars ($100). You agree that any claim or cause of action arising under these Terms or the performance or non-performance of the Service or our services must be brought within one year after such claim or cause of action arises or be forever barred.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, REMOVERY’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON REMOVERY’S CHOICE OF LAW PROVISION SET FORTH BELOW.

16. Termination

We may terminate these Terms, deactivate your Account, and/or terminate your permission to use the Service immediately, without prior notice or liability, if: (a) you commit any breach of these Terms; (b) we discontinue the Service or any of our services; or (c) we are prevented from providing the Service for any reason.

Furthermore, we reserve the right to change, edit, suspend delete and/or cancel any part of the Service and/or your access to it at any time with or without notice to you: (a) if required by law, (b) due to an event beyond our control, or (c) as a result of changes, cancellations or revocation of approval by any applicable App Store Provider.

On termination of these Terms for any reason: (a) all rights granted to you under these Terms will cease immediately, (b) you must immediately cease all activities authorized by these Terms (including your use of the Service), and (c) you must immediately uninstall and remove the App from your device(s), and (d) you acknowledge that we may restrict your access to the Service and/or remove the App from your device.

17. Communication Between Us

If you wish to contact us in writing, or if any condition in these Terms require you to give us notice in writing, you can send this to us by email or by prepaid post using the contact details at the bottom of these Terms. If we have to contact you or give you notice in writing, we may do so by email or using any other contact details you provide to us.

18. Governing Law; Jurisdiction

These Terms are governed by Texas law, without regard to conflict of laws principles. Subject to the arbitration provisions in Section 20, you and Removery agree that the state and federal courts located in the County of Travis, Texas will have exclusive jurisdiction of all disputes arising out of or related to these Terms or your access to or use of the Service, and agree to submit to the personal jurisdiction and venue of these courts. Notwithstanding the foregoing, Removery shall be allowed to apply for equitable remedies (including injunctions) in any jurisdiction.

19. Other Important Terms

19.1 Assignment. The rights granted to you under these Terms may not be assigned without Removery’s prior written consent, and any attempted unauthorized assignment by you shall be null and void.

19.2 Severability. If any part of these Terms is determined to be invalid or unenforceable, then that portion shall be severed, and the remainder of these Terms shall be given full force and effect.

19.3 Attorneys’ Fees. The prevailing party shall be entitled to recover from the other party all the reasonable costs, attorneys’ fees and other expenses incurred by such prevailing party in any legal action relating to these Terms.

19.4 No Waiver. Our failure to enforce any provision of these Terms shall in no way be construed to be a waiver of such provision, nor in any way affect our right to enforce the same provision at a later time. An express waiver by Removery of any provision, condition or requirement of these Terms shall not be understood as a waiver of your obligation to comply with the same provision, condition or requirement at a later time.

19.5 Equitable Remedies. You acknowledge and agree that Removery would be irreparably damaged if the terms of these Terms were not specifically enforced, and therefore you agree that we shall be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to any breach of these Terms, in addition to such other remedies as we may otherwise have available to us under applicable laws.

19.6 Entire Agreement. These Terms including the documents referenced in these Terms, constitutes the entire agreement between you and Removery with respect to the Service and supersedes any and all prior agreements between you and Removery relating to the Service.

19.7 Transfer. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms.

20. Dispute Resolution

20.1 User Concerns. Most user concerns can be resolved quickly and to the user’s satisfaction by contacting us at the contact details provided in these Terms.

20.2 Arbitration Procedures. In the event your concern cannot be resolved informally all Disputes (each a "Claim"), except for disputes seeking injunctive or equitable relief relating to the enforcement or validity of your or Removery's intellectual property rights, shall be finally and exclusively resolved by binding arbitration, which may be initiated by either party by sending a written notice requesting arbitration to the other party. Any election to arbitrate by one party shall be final and binding on the other. The arbitration will be conducted under the Streamlined Arbitration Rules and Procedures of JAMS that are in effect at the time the arbitration is initiated (the “JAMS Rules”) and under the terms set forth in these Terms. In the event of a conflict between the terms set forth in this Section and the JAMS Rules, the terms in this Section will control and prevail. Except as otherwise set forth in Section 20.5 below, you may seek any remedies available to you under federal, state, or local laws in an arbitration action. As part of the arbitration, both you and Removery will have the opportunity for discovery of non- privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given, and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based. The determination of whether a Claim is subject to arbitration shall be governed by, the Federal Arbitration Act for US customers or The Convention on the Recognition and Enforcement of Foreign Arbitral Awards (“New York Convention”) for Canadian and Australian customers, and determined by a court rather than an arbitrator. Except as otherwise provided in this Agreement, (i) you and Removery may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on the award entered by the arbitrator; and (ii) the arbitrator’s decision shall be final, binding on all parties and enforceable in any court that has jurisdiction, provided that any award may be challenged if the arbitrator fails to follow applicable law.

IN THE CASE OF ARBITRATION AND WHERE PERMITTED BY LAW, YOU ARE AGREEING TO GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS. YOUR RIGHTS WILL BE DETERMINED BY A NEUTRAL ARBITRATOR AND NOT A JUDGE OR JURY. YOU ARE ENTITLED TO A FAIR HEARING, BUT THE ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. ARBITRATOR DECISIONS ARE ENFORCEABLE AS ANY COURT ORDER AND ARE SUBJECT TO VERY LIMITED REVIEW BY A COURT. YOU ALSO AGREE TO WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

20.3 Location. The arbitration will take place in the County of Travis, Texas, United States of America, unless the parties agree to video, phone, or internet connection appearances.

20.4 Limitations. You and Removery agree that any arbitration shall be limited to the Claim between Removery and you individually. YOU AND REMOVERY AGREE THAT (i) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (ii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (iii) NO ARBITRATION SHALL BE JOINED WITH ANY OTHER ARBITRATION.

20.5 Exceptions to Arbitration. You and Removery agree that the following Claims are not subject to the above provisions concerning binding arbitration: (i) any “Excluded Dispute”, which is defined as any (1) dispute seeking to enforce or protect, or concerning the validity of, any of your or our intellectual property rights or (2) any claim that an applicable federal statute expressly states cannot be arbitrated; (ii) any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for equitable relief. In addition to the foregoing, either party may assert an individual action in small claims court for Claims that are within the scope of such court’s jurisdiction in lieu of arbitration.

20.6 Arbitration Fees. If you initiate arbitration for a Claim, you will need to pay the JAMS arbitration initiation fee. If we initiate arbitration for a Claim, we will pay the costs charged by JAMS for initiating the arbitration. All other fees and costs of the arbitration will be charged pursuant to the JAMS Rules.

20.7 Severability. You and Removery agree that if any portion of this Section is found illegal or unenforceable (except any portion of the class action waiver provision), that portion shall be severed and the remainder of the Section shall be given full force and effect. If the class action waiver provision is found to be illegal or unenforceable then neither you nor Removery will elect to arbitrate any Claim falling within that portion found to be illegal or unenforceable and such Claim shall be exclusively decided by a court of competent jurisdiction within the County of Travis, Texas United States of America, and you and Removery agree to submit to the personal jurisdiction of that court.

21. Changes To These Terms

We reserve the right, at our sole discretion, to amend these Terms at any time. As applicable, we will notify you of material changes to these Terms when you next access the Service (we may also email you about any material changes to these Terms). We want you to be informed of important changes to our Terms, but some changes are not that important — we don’t want to bother you every time we fix a typo. So, while we may modify these Terms at any time, we will notify you of any changes that affect your rights. We reserve the right at any time and from time-to-time to modify or discontinue, temporarily or permanently, the Service (or any part of it) with or without notice.

22. Contact Us

If you have any questions or comments relating to the Service or these Terms, please contact us at: